MAINE
MICRO STORAGE

Frequently asked questions

GETTING STARTED

Storing your items is easy and stress-free. Our on-demand storage service allows you to reserve storage space for your items by contacting us at info@mainemicrostorage.com. Once you have reserved your space, you can then schedule a pickup for your items at a time that works for you. Our trained staff members will come straight to your location and help you with the heavy lifting. All your items will then be safely stored in our secure facilities. You can recall your items with just a quick email and we’ll deliver them back to you.

Your items are safely stored in our private storage facilities. Only trained Maine Micro Storage staff members are allowed access to our facilities for security reasons.

You can store most things that you would find around the house with us! This includes boxes, full or empty suitcases, sports equipment, air conditioners, furniture, collectibles, art, and electronics. Please note that items in furniture such as clothing in dressers must be emptied and packed into boxes. If you’re unsure about what items you can store contact us!

Unfortunately, there are a few things that we cannot store due to safety/legal reasons. These items include (but are not limited to): Firearms, explosives, liquids, food items or perishables, flammable material, gases, hazardous material, smelly items, plants, drugs (illegal or controlled), pianos, remains of dead animals or humans, living animals or humans, moldy items, infested items (such as with lice or bedbugs), items that cannot be safely transported.

PICK-UP

You can schedule a drop-off by sending an email to info@mainemicrostorage.com

We will send you a text message approximately 30 minutes before arriving and when they arrive.

If you’re moving outside of our service area, we can hand off your items to a moving company of your choice. After choosing a moving company contact us and we can drop off your items with them.

DELIVERY

You can schedule a pick-up by contacting us at info@mainemicrostorage.com

We will send you a text message approximately 30 minutes before arriving and when they arrive.

In order to ensure the safety of your items, we require fragile items such as TVs and mirrors to be wrapped with bubble wrap. If you need bubble wrap, we will have some on hand available for purchase

Yes, we offer insurance for your stored items. 

PAYMENT

Payment can be done through an emailed invoice using a secure payment portal. We will automatically bill you each month.

Payments can be made using MasterCard or Visa

The first time you will be charged for storage is at the end of your first pick-up. This way there will be no surprises as our trained staff members will be able to confirm what you’re storing with us before you receive any storage charges.

Your first bill will include your first month of storage and any other fees for moving into storage. After this first bill, you will only be charged for storage each month.

Your billing cycle starts on the first day of your pick-up and is charged the next month. So if your first invoice was sent October 13th, your next one will be sent November 13th.

Unfortunately, due to the limitations of our POS provider, we cannot reduce your bill if you decide to leave before the end of your billing cycle. That being said, if you need your items returned a few days after your next billing cycle is due to start, send an email to info@mainemicrostorage.com and we will try to help!

Unfortunately, due to the limitations of our POS provider, we cannot reduce your bill if you decide to leave before the end of your billing cycle. That being said, if you need your items returned a few days after your next billing cycle is due to start, send an email to info@mainemicrostorage.com and we will try to help!

You can cancel your reservation by contacting us at info@mainemicrostorage.com. Cancellation fees may apply depending on the timing of the cancellation.

MATERIALS

If you need packing materials you’re able to purchase them when booking your first pick-up!

We will drop off your materials at your address a few weeks before your pickup. Just like for a pick-up, our trained staff members will send you a text message or call approximately 30 minutes before arriving with your materials.

We have most packing materials for sale. We sell: Bubble Wrap, Packing Tape, Boxes, and mattress bags